What should I do if there is a quality issue on arrival?

Send photos or videos of the issue plus your order number to quote@vantrecomb.com within 15 days of arrival. We verify the case against the contract and inspection records, then agree the remedy with you: replacement, rework or refund per the contract.

Before shipment, every batch passes inspection checkpoints on dimensions, appearance and packaging, with traceable inspection records. Our quality management covers production from material intake to final inspection under internationally recognized certifications covering responsible material sourcing, quality management and social responsibility.

Steps: we confirm receipt within one working day and assess the case; for confirmed quality issues we agree the remedy; replacement or rework is scheduled in the next production slot, and refunds follow the payment terms. Keep the original packaging and affected samples until the case is closed.

Related reading: Shipping damage claims · Contact page