How can I contact you?
Before orderingYou can reach us through dedicated channels for each need: sales inquiries at quote@vantrecomb.com, after-sales support at support@vantrecomb.
VANTRE Help Center
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How do I claim for damage during shipping?
DeliveryInspect the boxes upon delivery. If damage is found, keep photos of the outer packaging and the waybill information, and contact us within 15 days.
What should I do if there is a quality issue on arrival?
DeliverySend photos or videos of the issue plus your order number to support@vantrecomb.com within 15 days of arrival.
What are the shipping times and costs to Europe and the US?
DeliveryPlanning references, not delivery guarantees, counted from the date of departure. By sea from Ningbo: approximately 30–35 days by sea to Europe…
How do I track my shipment after the order ships?
DeliveryUse the same tracking token on the tracking page for shipment mode. The timeline covers booking, forwarder received, customs clearance, departure,…
How can I track my order production progress?
ProductionOnce your order enters production, we issue a tracking token — sent from notify@notice.vantrecomb.com or via your salesperson.
How long is the production lead time?
ProductionStandard mass production takes 25–45 days from sample approval and deposit receipt, depending on quantity and material supply.
What trade terms (Incoterms) do you offer?
DeliveryVANTRE offers FOB, CIF, EXW and DDP. The trade term for your order is confirmed in the proforma invoice.
Can sample fees be deducted from the mass order?
SamplingYes. When your mass order reaches 10,000 pieces — the sample fees you have paid are refunded in full as a credit on the final invoice.
How long is a quote valid?
Before orderingFormal VANTRE quotes are valid as stated on the quote — typically 14 days from the date of issue.
How are the deposit and balance payment arranged?
ProductionFor mass production orders, payment is split into a deposit and a balance. Deposit (30%–50%): payable against the proforma invoice to start…
What payment methods do you accept?
Before orderingWe mainly accept T/T (bank transfer), the standard method for cross-border B2B transactions in our industry.