What information should I include in my inquiry?

To receive the most accurate quote on the first reply, we recommend including:

• Target products or reference images
• End use and sales channel (hotel amenity, retail, e-commerce, corporate gift, etc.)
• Target quantity per order
• Target price range
• Logo and packaging requirements
• Target delivery date

The more complete your information, the more precise the quote — and the faster our response. We send an initial reply within 24 hours and a formal quote (QTxxxxx) within 2 business days.

A structured inquiry also helps us protect your interests: we confirm product specifications, inspection requirements and packaging details in writing before production starts, so every mass order always matches exactly what you approved. Our sales engineers are happy to help you structure the inquiry step by step.

Unsure about some details? Send what you have; our export team will ask focused questions and can suggest suitable styles from our growing-style library. Write to quote@vantrecomb.com any time — we are available Monday to Friday, 18:00–05:00 (UTC+8) / 10:00–21:00 (UTC+0).

Related reading: Contact page · How long a quote stays valid