How do I track my shipment after the order ships?

Use the same tracking token on the tracking page for shipment mode. The timeline covers booking, forwarder received, customs clearance, departure, arrival and clearance, and delivery — from the Ningbo port of loading to your destination. Your salesperson confirms the access steps for your account.

Booking confirms vessel and sailing date; forwarder-received confirms handover; customs clearance and departure track export formalities and sailing; arrival and clearance cover destination port and import formalities; delivery covers the final leg to your warehouse or address.

Documents appear in the documents section as issued: packing list and commercial invoice PDFs first, then the bill of lading or airway bill. Express shipments (DHL, FedEx and UPS) show the courier tracking number in the same timeline. Forwarders and brokers can open the same page to stay aligned without email resends.

If a stage stalls, contact quote@vantrecomb.com with your token — we check with the forwarder and update in working hours (Mon–Fri, 18:00–05:00 (UTC+8) / 10:00–21:00 (UTC+0)).

Related reading: How to track production · Shipping time and cost