How do I claim for damage during shipping?
Inspect the boxes upon delivery. If damage is found, keep photos of the outer packaging and the waybill information, and contact us within 15 days.
Delivery
VANTRE Help Center
Hello, how can we help you?
Get more information
Clear filters
What should I do if there is a quality issue on arrival?
Send photos or videos of the issue plus your order number to support@vantrecomb.com within 15 days of arrival.
Delivery
What are the shipping times and costs to Europe and the US?
Planning references, not delivery guarantees, counted from the date of departure. By sea from Ningbo: approximately 30–35 days by sea to Europe…
Delivery
How do I track my shipment after the order ships?
Use the same tracking token on the tracking page for shipment mode. The timeline covers booking, forwarder received, customs clearance, departure,…
Delivery
What trade terms (Incoterms) do you offer?
VANTRE offers FOB, CIF, EXW and DDP. The trade term for your order is confirmed in the proforma invoice.
Delivery